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Customer Service

  • Return Policy

    Return Policy If an Order is wrongfully fulfilled / mis delivered / defective. Please contact customer service at info@sohonewsinternational.com or call us at (212) 941-0833 . We give our customer option to either get a replacement product or grant a full refund.

    If for some reason you are not happy with your purchase, you have 5 business days from the day of receipt of package to return us the magazine. The return shipping cost will be taken care of by the customer. Upon receipt of the package we will issue a refund for the value of the product only.

  • Return Procedure

    All returns are to be sent back using the packaging in which order was sent. The package can be returned to the local USPS facility as a refusal to accept delivery. The package will be sent back to the return address on the shipping label. Once the package is received in warehouse, we will begin the refund process. For more information the refund process see below.

  • Refund Process

    All Credit Card / Debit Card / Gift Card payments will be refunded back on the same account. We process the refund within 24 - 48 hrs after receiving the package, it can take 3-6 business days for the refund to show on the statement based on your bank / financial institution policy. Paypal payments will be refunded back on the Paypal account used within 24 -48 hrs. This refund usually is instant but sometimes Paypal might hold a transaction for further investigation based on their policies.

  • Exchange Policy

    If you are unsatisfied with a product or ordered a wrong product, we will be happy to assist you get the right one. For questions on exchanging a product, please contact us at info@sohonewsinternational.com within 5 business days from the day of receipt of the original order One of our customer service rep will assist you in the exchange process. Return shipping and additional shipping costs for replacement product will be taken care of by the customer.

  • Regarding Claims and Liabilities

    We shall not be liable to the customer or any other party for any direct, indirect, consequential loss of business /sales /profit /goodwill etc., on account of any delay / non receipt / discontinuation of ordered or subscribed magazine(s) from its publisher / whole seller / distributor or for losing / wrong delivery in transit /shipping by carrier company or due to any act of omission or commission by us / our employees /carrier company. For any fault of ours, our liability will only be limited to refunding actual cost of issue(s) missed /lost by the customer.

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